Instructions will be sent with your handset.
Yes. Please note, with Satellite Phone Rental the procedure is slightly different, call Cellhire for details.
Your deposit will be refunded in full after the equipment has been returned. Please note that due to billing variations from different networks all calls may not be included on the initial invoice. You may therefore receive subsequent invoices to cover these unbilled charges.
An authorisation is different to a deposit because the funds are not actually taken from the account. Your bank will place a spending limit on your account while the authorisation is being used, and then once returned your account will revert to its level before the authorisation.
Yes. Businesses are welcome to open a corporate account. Repeat hiring will entitle you to discounted rental and call charges on your account. For details on how to set up an account contact Cellhire.
Invoices are generated within three working days of the equipment being returned, or 14 days from the rental commencing - whichever is soonest.
Yes. Cellhire will deliver across the globe, subject to charges and customs restrictions. Call Cellhire for information on worldwide delivery procedures.
Unfortunately due to Airport security, it is not possible to deliver packages to an airport. The solution is to have the equipment sent through to your destination (for example, a hotel or business address subject to checks) or to have the phone delivered before you travel.
Yes. A small surcharge may apply, call Cellhire for details.
Just call the courier to arrange return. When Cellhire receive the equipment it will be "off-hired" and the rental will cease.
Depending on where you travel, the return procedures vary slightly. The procedure is very straightforward however, and is explained within the rental pack that you will receive with your equipment. Charges apply until the collection is booked.
Standard delivery is before 5:30pm, timed delivery services are available on request.
The day after you call to terminate the rental. Couriers place priority on deliveries taking place on time; it is for this reason that collection times cannot be guaranteed. The important point to note is that a late collection by the courier does not affect your final invoice amount; the rental will cease when you call to notify Cellhire.