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Cellhire customer service centre

Frequently Asked Questions - Handsets

Are there any regions where my satellite phone will not work?
Satellite communications technology offers by far the most extensive coverage of any mobile technology. The majority of the earth's landmass is covered, with the only real exceptions being the Polar Regions. Areas without coverage are extremely limited, for further information call Cellhire.

How do I make an international call?
Dial the EXIT CODE for whichever country you are calling from. (E.g. 00 from the UK and most GSM countries, 01 from the US, 0061 010 from Japan or 00388 from Korea). This can be automatically inserted by entering the + symbol on some mobile phones.

Then dial the COUNTRY CODE of the country that you are calling.
To view a list of country codes, click here.

Then dial the CITY/AREA* code followed by the PHONE NUMBER.

* The CITY/AREA code of most countries outside of North America begins with 0. This 0 should be omitted when dialing.

E.g. When calling the UK, 07777 111111 would become +44 7777 111111

What do I do if my handset is lost or stolen?
If your equipment is lost or stolen you must call Cellhire immediately. All calls made on the stolen rental are the responsibility of the customer until the theft / loss is reported to Cellhire.