Billing:
Is the deposit actually taken from my account?
Yes. Please note, with Satellite Phone Rental the procedure
is slightly different, call Cellhire for details.
When will my deposit be refunded?
Your deposit will be refunded upon cleared receipt of your
full remittance for the charges. Please note that due to billing
variations from different Networks all calls may not be included
on the initial invoice. You may therefore receive subsequent
invoices to cover these unbilled charges.
What is an authorisation?
An authorisation is different to a deposit because the funds
are not actually taken from the account. Your bank will place
a spending limit on your account while the authorisation is
being used, and then once returned your account will revert
to its level before the authorisation.
Can I open an account with Cellhire?
Yes. Businesses are welcome to open a corporate account. Repeat
hiring will entitle you to discounted rental and call charges
on your account. For details on how to set up an account contact
Cellhire.
When will I receive my bill?
Invoices are generated within three working days of the equipment
being returned.
Delivery & Collection:
Does Cellhire deliver outside the UK?
Yes. Cellhire will deliver across the globe, subject to charges
and customs restrictions. Call Cellhire for information on
worldwide delivery procedures.
Can you deliver my phone to the airport?
Unfortunately due to Airport security, it is not possible
to deliver packages to an airport. The solution is to have
the equipment sent through to your destination (for example,
a hotel or business address) or to have the phone delivered
before you travel.
Can Cellhire do same day delivery?
Yes. A small surcharge may apply, call Cellhire for details.
How do I end my rental?
Just call Cellhire and the equipment will be “off-hired”.
The rental will cease, and collection can then be arranged.
How do I return my phone?
Depending on where you travel, the return procedures vary
slightly. The procedure is very straightforward however, and
is explained within the rental pack that you will receive
with your equipment.
What time will my phone be delivered?
Standard delivery is before 5:30pm, timed delivery services
are available on request.
What time will my phone be collected?
The day after you call to terminate the rental. Couriers place
priority on deliveries taking place on time, it is for this
reason that collection times cannot be guaranteed. The important
point to note is that a late collection by the courier does
not affect your final invoice amount; the rental will cease
when you call to notify Cellhire.
Using your rental product:
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Global
Phone Rental