Industry leading service provision
A major player in the construction industry was unhappy with their incumbent provider and had some very stringent requirements ...
The solution
Cellhire provides the client with a significant number of state-of-the-art mobile phones and BlackBerry devices, within
highly competitive tariff structures. The majority of the construction sites on which the firm operates are extremely
large and effective mobile communication is vital.
At the outset of the relationship, the customer was insistent on the highest quality service provision, including dedicated
account management. They had suffered significant problems with their previous network supplier and were unwilling to
transfer their business without Cellhire agreeing to stringent SLA's.
Cellhire was more than happy to agree to these requirements, and the fact that the relationship with the client is now
entering its seventh year is testimony to the customer service levels which Cellhire is able to provide.
The quote
"Cellhire offers competitive tariffs within a quality service-wrap; we've been handled by the same account
manager for several years, which is a real plus point, because she understands our requirements. Their mobile provision
improves productivity and gives us a competitive edge."