Cellhire Connect 2
A large property development company needed competitive costs and a provider that could efficiently manage a large porting process from one network to another.
The Solution
Once negotiations had resulted in successful acceptance of a very competitive 12 month agreement, Cellhire held an implementation meeting with
the client to detail their exact requirements and timescales within which the porting process needed to be completed. We identified the structure and
priorities across the 300 mobile users and planned the porting process to occur over a 14 day period for users spread throughout the UK. The customer
was left with the confidence that replacement SIM cards and information packs would be provided, batched and addressed to appropriate users in plenty
of time, prior to the porting process.
The Quote
"While the initial proposals from Cellhire appeared very competitive, it was just as important for us to have the confidence in them as a
future partner to manage a change of network effectively, particularly given the number of users involved, spread across a number of UK sites. I
had great belief in their ability following our implementation meeting involving key contacts who would be taking ownership of the process and I
am absolutely delighted with the way the porting process and implementation of our account has been handled. Downtime was kept to an absolute minimum,
and the communication to end users was so thorough that I had no negative feedback from them regarding the transfer. While I was initially daunted by
the prospect of such a major change for our business because of poor previous experiences, Cellhire has excelled with their thorough approach and complete
ownership and accountability of the porting process."